Shipping Policy

Last Updated: October 5, 2026

Welcome to AvenzaWear.store. We are committed to providing a reliable and convenient delivery experience for our customers across Pakistan.

1. Delivery Partners

We currently ship orders through trusted courier and postal services, including:

• TCS

• Leopards Courier

• Pakistan Post

The courier service may be selected based on the delivery location, availability, and operational requirements.

2. Delivery Areas

We deliver orders across Pakistan, including major cities and many remote areas.

Delivery availability may vary depending on the customer's location and the courier service available in that area.

3. Processing Time

Orders are normally processed within 1–3 business days after the order is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

4. Estimated Delivery Time

After your order has been dispatched, the estimated delivery time is:

• Major Cities: 2–5 business days

• Other Areas: 3–7 business days

• Remote Areas: 5–10 business days

Delivery times are estimates and may vary due to weather, public holidays, courier delays, security conditions, or other circumstances beyond our control.

5. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout or communicated to the customer before order confirmation.

From time to time, we may offer free shipping promotions on selected products or orders.

6. Order Confirmation

For certain orders, our team may contact you through phone or WhatsApp to confirm your order and delivery details.

If we are unable to confirm an order, we reserve the right to delay or cancel the shipment.

7. Tracking Your Order

Once your order has been dispatched, tracking information may be provided through the available courier service.

Customers can use the tracking information to check the current status of their shipment.

8. Delayed Deliveries

While we work to deliver orders within the estimated timeframe, delays may occasionally occur due to:

• Weather conditions

• Public holidays

• Courier service issues

• Incorrect or incomplete address

• Customer unavailability

• Remote-area delivery limitations

• Unexpected operational or security conditions

AvenzaWear.store is not responsible for delays caused by circumstances outside our reasonable control.

9. Incorrect Address or Contact Information

Customers are responsible for providing accurate:

• Full name

• Phone number

• Complete delivery address

• City/Area

• Any necessary landmark

If an order is returned because of an incorrect address, incomplete information, or repeated delivery attempts due to customer unavailability, additional shipping charges may apply for re-delivery.

10. Failed Delivery

If the courier attempts delivery and the customer is unavailable or refuses to receive the parcel, the order may be returned to us.

For a new delivery attempt, additional shipping charges may apply.

11. Damaged Package

Customers are advised to check the package at the time of delivery.

If the package appears seriously damaged or tampered with, please inform the courier representative immediately and contact AvenzaWear.store as soon as possible.

For assistance regarding a damaged package, customers may be required to provide photographs or other relevant information.

12. Contact Us

If you have any questions regarding your order or delivery, please contact us through the contact information provided on our website.

AvenzaWear.store

We appreciate your trust and look forward to serving you.